I talk a lot about being unhappy with service at restaurants I go to. I always seem to strike out at Busboys and Poets. 
I thought I would post a little bit about what I expect. There are 2 versions. The minimum expectation, because I have learned that good service around the DC metro area is not common. Also, the true expectation- what I think every good service person should strive for.
** To be fair to Busboys and Poets- a manager has reached out and offered to chat about how to make my experiences there better. That is a great thing.
I spent more than 15 years in the restaurant/hospitality industry. Based on that, here is the minimum I expect when I dine out.
1. Acknowledge me promptly – within a minute. You don’t have to take my order. Just let me know you see me and tell me when you can help me.
2. Pay attention when I order. – Get it right!
3. Check in on us regularly. Every 5-10 minutes max. Keep drinks full. Just look at the table and take action.
4. Bring us the check promptly and return to collect payment promptly. When people are done eating they are often ready to go.
If you can do these things, I would say that is pretty darn good service.
To make it stellar or excellent expand on the above.
1. Acknowledge me promptly – within a minute. Be sure someone gets us water or try to get a drink order if possible.
2. Pay attention when I order. – Repeat the order back and let me know you have it right.
3. Check in on us regularly. Every 5 max. Keep drinks full. Checking in does not always mean interrupting dinner, just be present in case a table needs you. Don’t hang out and talk to other servers and forget us. We can see you!
4. Bring us the check promptly and return to collect payment promptly.
5. If we are regular guests- remember us. People love to hear their name. We love to know you as well. It makes customers feel they have a connection or a “hook-up” if they know their servers or bartenders.
I really don’t think I am too picky. This is the service I would like to see everywhere. If I want to get my ass kissed, I can pay for that at a higher priced restaurant like The Inn at Little Washington. <— They know how ot do it right!
